We offer flexible booking options to meet your needs. For urgent requests, we can arrange an interpreter within 1-2 hours. For scheduled appointments, we recommend booking at least 24 hours in advance to ensure availability of your preferred interpreter. You can book through our website, WhatsApp, phone call, or email. Our 24/7 availability means we're always ready to help with your language needs.

Virtual interpretation (OPI/VRI) is conducted via Zoom or Google Meet, perfect for remote meetings, international calls, or when physical presence isn't possible. On-site interpretation involves a professional interpreter physically present at your location, ideal for face-to-face meetings, medical appointments, legal proceedings, or events where personal interaction is important. Both services maintain the same high quality and confidentiality standards.

Our pricing is competitive and transparent. Interpretation services start from $25/hour, document translation from $0.10/word, and transcription from $1.50/minute. Prices vary based on language pair, urgency, and service type. We offer special rates for NGOs, regular clients, and bulk orders. Contact us for a personalized quote, and we'll provide detailed pricing with no hidden fees.

Absolutely! All our interpreters are certified professionals with extensive training and experience. They undergo rigorous screening, background checks, and continuous professional development. Many are certified by international organizations and have specialized knowledge in medical, legal, business, and technical fields. We maintain strict quality standards to ensure accurate, confidential, and culturally sensitive interpretation services.

Translation turnaround times depend on document length and complexity. Standard translations (up to 1000 words) are typically completed within 2-3 business days. Rush services are available for urgent documents with same-day or next-day delivery. We also offer express services for larger projects. You'll receive a precise timeline when you submit your document, and we always keep you updated on progress.

Yes, we specialize in medical and legal interpretation services. Our interpreters are trained in medical terminology, HIPAA compliance, and legal procedures. They understand the sensitive nature of these appointments and maintain strict confidentiality. We work with hospitals, clinics, law firms, and courts throughout Rwanda, ensuring clear communication between healthcare providers, legal professionals, and their clients.

We accept multiple payment methods for your convenience: MTN Mobile Money, Airtel Money, PayPal, bank transfers, and major credit cards. For international clients, we also accept international wire transfers. Payment is typically required before service delivery, though we offer flexible payment terms for regular clients and large projects. All transactions are secure and encrypted for your protection.

Absolutely! We have extensive experience handling large-scale translation projects for businesses, NGOs, and government organizations. Our team can manage multiple documents, maintain consistency across projects, and meet tight deadlines. We offer project management services, quality assurance, and specialized translation for technical, marketing, and legal documents. Contact us for a consultation to discuss your project requirements.

We primarily serve Kigali and surrounding areas for on-site interpretation services. However, our virtual interpretation services are available nationwide and internationally. We regularly provide services to clients in all provinces of Rwanda, including remote areas. For document translation and transcription, we serve clients worldwide. If you're outside our immediate service area, contact us and we'll work to accommodate your needs.